You want your customer experience to be awesome but can't afford a tenured Support Leader yet. Someone who has run a support operation before who handle managing a team, choose your support technology and teach your team how to use it. But you're not there yet.
Take a stab at it yourself while balancing dozens of other responsibilities.
Do things 'part way', and redo it in the not too distant future.
Leave things as is and hope that if it's not broken, it's not worth fixing.
• What ticketing system should I use?
• Should I offer phone support?
• What about live chat? At what times?
• Hire an intern or a staffing service?
• International or local? Part or full-time?
• What quality is my team maintaining?
• Do I need a help center for my customers?
• Should I have a help center for my agents?
• Are my customers getting the help they need?
• How do I control my costs?
• Can the team help grow the company?
• Is my company's brand being upheld?
Experienced support leaders in every industry
Product configuration based on your use case
Jumpstart from zero to one hundred in 30 days
We will help you navigate, select, and set up what makes sense for your company. By partnering with leading ticketing, chat, and call center products combined with our secret sauce, you get the most out of your software.
Not sure whether you should keep hiring and if entry-level employees are best? When should you hire a manager or look at 3rd party staffing solutions? We pull together industry-leading options that take on the initial burden of hiring.
Use customer trends to make confident decisions with strategic possibilities.
Upgrade your support operation and improve your customer experience with one-on-one video conversations.
Access support analyst experts to optimize your ticketing, chat, and phone systems. All without lifting a finger.
Boostopia integrates with your ticketing, phone, and chat software to understand your support operation. We provide a dedicated support coach to be your guide and help when you run into problems.
"It completely changed my role to be honest and I've been able to take on other things like additional tasks and it makes me feel like my role is a lot more worthwhile."
Kelly Vanneman
Head of Customer Service
Personalized strategy, tactical, and management advice from your personal coach.
Offload ongoing tool configuration and administrative tasks.
All the tools you need to manage and improve your support operation.
Reduce Support Costs
Improve Your Team
Be World Class
Upgrade Your Operation
Save Tens of Thousands
Dedicated Coach
An all-in-one support operations platform to transform your team and customer experience.
