• What ticketing system should I use?
• Should I offer phone support?
• What about live chat? At what times?
• Hire an intern or a staffing service?
• International or local? Part or full-time?
• What quality is my team maintaining?
• Do I need a help center for my customers?
• Should I have a help center for my agents?
• Are my customers getting the help they need?
• How do I control my costs?
• Can the team help grow the company?
• Is my company's brand being upheld?
Not sure whether you should keep hiring and if entry-level employees are best? When should you hire a manager or look at 3rd party staffing solutions? We pull together industry-leading options that take on the initial burden of hiring.
Use customer trends to make confident decisions with strategic possibilities.
Upgrade your support operation and improve your customer experience with one-on-one video conversations.
Access support analyst experts to optimize your ticketing, chat, and phone systems. All without lifting a finger.
Boostopia integrates with your ticketing, phone, and chat software to understand your support operation. We provide a dedicated support coach to be your guide and help when you run into problems.
"Boostopia has been the guiding light into helping our support leadership with the skills they need and to get our CX operations to the point we have all hoped for, understanding cost per ticket (reducing it by 45%), freeing up time for members of the team to shift into new roles, and really helped clean up a problem that was necessary if we wanted to continue to scale at a blistering pace."
Director of Marketing
Reduce Support Costs
Improve Your Team
Be World Class
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