For Growth

Upgrade Your Foundation

Congrats, you have passed over to your next lifecycle stage as a support operation. You need to now think about improving your systems to prepare for continued growth and scale.

3-25 Support Agents
1-2 Support Manager
Basic Operations

What are you leaving on the table?

How much time should you dedicate to making things better? What if my team could handle 200% more of their current load? Spend those savings by improving the customer experience.

"It completely changed my role to be honest and I've been able to take on other things like additional tasks and it makes me feel like my role is a lot more worthwhile."

Kelly Vanneman

Head of Customer Service

"Just to have people on the other side of the fence that understand what they're talking about and how to accomplish the goal has been helpful."

Nick Phelps

Co-founder

"Boostopia has been the guiding light into helping our support leadership with the skills they need and to get our CX operations to the point we have all hoped for, understanding cost per ticket (reducing it by 45%), freeing up time for members of the team to shift into new roles, and really helped clean up a problem that was necessary if we wanted to continue to scale at a blistering pace."

Michael Grasewicz

Director of Marketing

Where do you even begin?

You want your customer experience to be awesome but can't afford a tenured Support Leader. Someone who has run a support operation, handle managing a team, choose your support technology and teach your team how to use it. But you're not there yet.

Option A

Take a stab at it yourself while balancing dozens of responsibilities.

Option B

Do things 'part way', and redo it in the not too distant future.

Option C

Leave things as is and hope that if it's not broken, it's not worth fixing.

Research takes a lot of energy

Deciding, configuring and managing everything is a whole other set of constantly changing questions.

Let us do the work for you

Software

• What ticketing system should I use?
• Should I offer phone support?
• What about live chat? At what times?

Team

• Hire an intern or a staffing service?
• International or local? Part or full-time?
• What quality is my team maintaining?

Customers

• Do I need a help center for my customers?
• Should I have a help center for my agents?
• Are my customers getting the help they need?

Company

• How do I control my costs?
• Can the team help grow the company?
• Is my company's brand being upheld?

There's another option

Experienced support leaders in every industry

Product configuration based on your use case

Jumpstart from zero to one hundred in 30 days

Personalized coaching

We will help you navigate, select, and set up what makes sense for your company. By partnering with leading ticketing, chat, and call center products combined with our secret sauce, you get the most out of your software.

Based on your needs

Learn from your Support Coach how to use the Boostopia software platform and better improve your team members.

• Use data to drive improvement in your team
• Codify your systems and processes to motivate and create a supportive team environment
• Expand to nights and weekends so you can better serve your customers
• Give your department a seat at the executive table to drive top-level growth goals

Learn More

Where do you go from here?

Boostopia integrates with your ticketing, phone, and chat software to understand your support operation. We provide a dedicated support coach to be your guide and help when you run into problems.

See Pricing

"We now able better identify problems and come up with solutions on how we're going to tackle them before they turn into major issues."

Alexis Ratchford

Ecommerce Customer Care Manager

Explore Our Solutions

Ticketing systems are not built for support leaders to do your job.
Welcome to your new home base.

Support Coach

Personalized strategy, tactical, and management advice from your personal coach.

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Analyst

Offload ongoing tool configuration and administrative tasks.

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Software Platform

All the tools you need to manage and improve your support operation.

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Transform your agent and customer experience

Join the world's most successful companies that are using Boostopia to unlock their support data to improve their support operation.

Reduce Support Costs

Improve Your Team

Be World Class

Upgrade Your Operation

Save Tens of Thousands

Dedicated Coach

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