Your support team has a lot to keep up with to stay on top of the day to day of managing your support team. Our coaches are here to guide you along the path of becoming a results-focused manager. Balance financial and operational objectives with a customer experience that affect the bottom line.
Match your team's work schedule based on when your customers need help.
Learn how world-class managers continuously motivate their team to hit measurable performance and quality goals.
Develop quality review programs that regularly provide constructive guidance to enhance your team's level of service.
We are agnostic to the ticketing, chat, and phone systems you use. We give universal tactics to take your systems to the next level.
On- and off-boarding become hard when you work through your busy periods. Get playbooks and 1v1 support to navigate these challenges.
Pair your coach with our Reporting Solution to find initiatives you can act on to capture opportunities.
If you don't invest in developing your support leadership, who will? Accelerate your support leaders and support the team's development and reap the rewards.
Meet with your dedicated Support Coach to review team performance. Plan areas of opportunity and choose playbooks to enact to improve everything.
Review progress with Operations and Finance managers and even Founders. Work together to sign off on the high-level game plan for the next 3 months.
Join monthly group webinars with special AMA's from leading support operations and managers from companies like yours.
You have clear team leaders who own different areas of the support operation now.Get a Coach
Too small to have a support manager? No problem. We work with companies that have 1 part-time support agent.
You have a team and a junior support manager. We love leveling-up leaders by teaching years of experience in months.
You have specialized leadership roles with several team leads. We can pair coaches with some or all managers to invest in career development.
Justify your budget by turning your support leaders into world-class experts. Our solution drives thousands of dollars in annual savings on average. With savings like that, you don't need to hire that next full-time agent for $45k per year.
Our coaches have experience in companies large and small. From technology to eCommerce, we match you with a coach that understands the challenges your team faces.Get a Coach
Reduce Support Costs
Improve Your Team
Be World Class
Upgrade Your Operation
Save Tens of Thousands