There is a good chance if your support department is less than 50 people, that you can’t, and shouldn’t justify spending 6 figures a year on your support lead. What if could achieve that same level of excellence and expertise, before you it makes sense to hire that tenured expert? Whether you have 1 FT support team member, 10, or 100; upgrading how you do support, beyond just a ticketing system, will not only pay for itself, it can drive top line growth as well.
There are a lot of definitions flying around about what ‘Customer Experience’ is and isn’t. Fundamentally, it is improving the experience that your customers have with your brand in a way that leads to increasing customer lifetime value. The first challenge in operationalizing that principle is to see, understand, and prioritize what the largest opportunities are. From there, you and your team can then systematically work through identifying projects to address those opportunities that move real KPI's that both save and make you more money. Tap your support department and their treasure trove of data, waiting to be actioned on, too launch your customer experience operation.
How are you regularly investing in the further education and developing expertise of your support team? There is a reason why the support department is typically the highest team churn area. One of the main culprits is there is no clear growth path for your leadership or team members. Boostopia supports and equips your entire team to reach new heights professionally, leading to more added value to the organization, and new levels of job satisfaction and fulfillment.
Reduce Support Costs
Improve Your Team
Be World Class
Upgrade Your Operation
Save Tens of Thousands