Software
Reporting

Discover Opportunities That Make An Impact

Reporting in your ticketing system is either overly basic and not helpful or is so complicated that you need an advanced degree. Not anymore.

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Whatever your team uses to talk to your customers — we can help

Get the inside scoop on your support operations

How did your support agents do this week? What were average handle times by topic? Our reporting calculates and tracks your favorite important KPIs for you.

"It completely changed my role to be honest and I've been able to take on other things like additional tasks and it makes me feel like my role is a lot more worthwhile."

Kelly Vanneman

Head of Customer Service

No more spreadsheets

See your customer support data in a completely new way. Real-time trends and insights allow you to make high impact decisions that affect the bottom line.

Realize team potential

From agent productivity to internal workflows, understand exactly where you need to focus.

Find Efficiencies

Does one-touch resolution affect CSAT? Is there a big difference in agent handle times for certain conversation types? Get answers that help the team continually improve.

Review Responsiveness

How did your support agents do this week? How do they compare to one another? Track how reposonse metrics affect the agent and the customer experience.

Calculate Costs

What is the average cost of a conversation? Knowing what different conversations cost allows you to make decisions that will have the highest impact.

Evaluate Quality

Are some conversation types more susceptible to bad ratings? Where can agents improve the most? Get actionable feedback that improves your support operation.

Monitor SLAs

Are your agents sticking to their service levels? Should you create different SLAs for each channel? Clearly see how SLA impacts various quality metrics.

Understand. Take action.

Boostopia gives you a holistic view of your support operations to make confident decisions and improve both the customer and agent experience.

NPS Score Effect on LTV

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Cost per Contact by Channel

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Contact Rates

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Staffing Demand Forecasting

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Team Proficiency Opportunity

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Agent CSAT Revenue Impact

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Explore Our Solutions

Ticketing systems are not built for support leaders to do your job.
Welcome to your new home base.

Support Coach

Personalized strategy, tactical, and management advice from your personal coach.

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Analyst

Offload ongoing tool configuration and administrative tasks.

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Bundle and Save

Maximize your value and more rapidly improve your support operation.

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Join the world's leading companies that are using Boostopia to turbocharge their teams, and better serve their customers.

Reduce Support Costs

Improve Your Team

Be World Class

Upgrade Your Operation

Save Tens of Thousands

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