Monthly sessions with a dedicated Support Coach to advise on opportunities, team management, best practices, career development, tactics, and strategy.
Have an on-call ticketing system admin of your existing 3rd party tools to handle any small administrative task. Tasks like creating new automations, triggers, inbox, and view customization, and more.
Plans require quarterly agreement.
Lead and own 3rd party migration from current email, chat, ticketing, or call center solution to a newly selected solution. (Zendesk, Kustomer, Gorgias, etc.)
Interested in an outside party giving you a non-biased review of what you are, and are not, yet doing well? Our ROI projection focused audits are run by our team of experts support coaches to help you uncover a large variety of potential projects and opportunities relevant for your business.
Our team of expert support coaches, managers, operations leaders can help train your agents and managers to become more efficient in their use of your existing email, chat, ticketing, or call center solution.
Jumpstart your current, or soon to migrate too, 3rd party email, chat, ticketing, or call center solution with industry-specific tuned best practices that go beyond out of the box defaults.
Design and build a branded help center website on your current (or transitioning too) 3rd party help desk content management system product. (Zendesk, Kustomer, Helpdocs, etc.)
less support volume
more effective team
customers better served
“We’re trying to be more and more data-focused. With Boostopia Coaching we have been able to use the information we already have and improve our support operation.”