Upgrade your team. Delight your customers.

Stop growing your operation by only adding more people. Invest in improving your existing team, processes, and systems.

Insights

$9/mo

per seat

Start Free Trial

Begin understanding your customer experience and how to improve your team.

Team & Agent Dashboards

Topic Tracking

Time & Cost Savings Projections

Deflection Trends

Filter by Ticket Channel

Enterprise

Custom

Contact Us

Ideal for those with custom product, integration, or security requirements.

Team & Agent Dashboards

Topic Tracking

Time & Cost Savings Projections

Deflection Trends

Filter by Ticket Channel

Macro Usage by Agent and Topic

Effect of Macros on Support Metrics

Team & Agent Goals

Automatic Goal Progress Updates

Goal Savings Projections

Time, Quality, Cost, & Activity Goals

Take Action with Tasks

Filter Insights by Brand

Integrations: Zendesk, Shopify, & more Coming Soon

Optional: Coaching, QBR's, and Professional Services

SAML

SSO

Paid plans require quarterly agreement.

See full feature comparison

Other Products

Goals

$9/mo

per seat

Start Free Trial

Begin understanding your customer experience and how to improve your team.

Tasks

$9/mo

per seat

Start Free Trial

Begin understanding your customer experience and how to improve your team.

Join support leaders from the fastest growing companies

Monthly Add-ons

Coaching

Monthly sessions with a dedicated Support Coach to advise on opportunities, team management, best practices, career development, tactics, and strategy.

Starting at

$500

Unlimited Admin Support Tasks

Have an on-call ticketing system admin of your existing 3rd party tools to handle any small administrative task. Tasks like creating new automations, triggers, inbox, and view customization, and more.

$500

Quarterly Business Reviews

Bring together your entire team with a structured Support Operations Quarterly Business Review, led and organized by our team. Can be used either as an upgrade to your existing Coaching Service or as a standalone.

$250

Services

Help Desk Migrations & Implementations

Lead and own 3rd party migration from current email, chat, ticketing, or call center solution to a newly selected solution. (Zendesk, Kustomer, Gorgias, etc.)

Starting at

$1,000

Performance Audits

Interested in an outside party giving you a non-biased review of what you are, and are not, yet doing well? Our ROI projection focused audits are run by our team of experts support coaches to help you uncover a large variety of potential projects and opportunities relevant for your business.

Starting at

$1,000

Training

Our team of expert support coaches, managers, operations leaders can help train your agents and managers to become more efficient in their use of your existing email, chat, ticketing, or call center solution.

Starting at

$1,000

Best Practices Configuration Packages

Jumpstart your current, or soon to migrate too, 3rd party email, chat, ticketing, or call center solution with industry-specific tuned best practices that go beyond out of the box defaults.

Starting at

$2,000

Branded Help Center Website Builds

Design and build a branded help center website on your current (or transitioning too) 3rd party help desk content management system product. (Zendesk, Kustomer, Helpdocs, etc.)

Starting at

$3,000

30%

less support volume

20%

more effective team

100%

customers better served

Frequently asked questions

For more detailed information about Boostopia products, packages and more, reach out to our team.

“We’re trying to be more and more data-focused. With Boostopia we have been able to use the information we already have and extrapolate a lot of really important data insights.”

Nick Phelps

Co-Founder

Platform Features

Insights
Suite
Enterprise

Platform Fee

$9

$29

Custom

International Currency Support

Base Insights Product

Macro Insights Product

Goals Product

Tasks Product

Insights
Suite
Enterprise

Insights Product

Insights
Suite
Enterprise

Team Dashboards

Agent Dashboards

Basic & Advanced Reason Tracking

SLA Reporting

CSAT Quality Analysis

Time Savings Projections

Cost Savings Projections

Reason for Contact Cost Analysis

One-Touch Rates

Average Handle Time

Customer Contact Rates

Multi-Channel Reporting

Macro Reporting

Multi-Brand Reporting

Group ReportingComing Soon

Insights
Suite
Enterprise

Goals Product

Insights
Suite
Enterprise

Goal Savings Projections

Automatic Goal Progress Updates

Team-Wide Goals

Individual Agent Goals

Quality Goals

Activity Goals

Time Goals

Staffing Cost Goals

Daily Goal Progress Update NotificationsComing Soon

Goal-Specific Task Creation Coming Soon

Private Goal Creation Coming Soon

Multi-Brand Goal Creation

Channel-Specific Goal Creation

Insights
Suite
Enterprise

Integrations

Insights
Suite
Enterprise

Labor Costs

Shopify

Zendesk Support

Zendesk Chat

Zendesk Talk

Shopify Plus

StripeComing Soon

GorgiasComing Soon

IntercomComing Soon

HelpscoutComing Soon

KustomerComing Soon

Salesforce Service CloudComing Soon

Insights
Suite
Enterprise

Security & Privacy

Insights
Suite
Enterprise

SSL Encryption

Role Permissions

In-Motion Data Encryption

Built on AWS

Strict Internal Employee Data Access Controls

Customizable Permission LevelsComing Soon

SAML SSOComing Soon

Insights
Suite
Enterprise

Customer Success & Support

Insights
Suite
Enterprise

Help Documentation

Email Support

8am-5pm

8am-5pm

8am-8pm

Chat Support

8am-5pm

8am-5pm

8am-8pm

Phone Support

Custom

Response Time

2 Business Days

1 Business Day

4 Hours

Weekly Availability

Mon - Fri

Mon - Fri

Mon - Sun

Pay By Invoice

Custom Terms

Named Customer Success Manager

Progress Reviews

Insights
Suite
Enterprise

Services

Insights
Suite
Enterprise

Coaching

Optional

Optional

Optional

Unlimited Admin Support Tasks

Optional

Optional

Optional

Best Practices Onboarding and Training

Optional

Optional

Optional

Quarterly Business Reviews

Optional

Optional

Optional

Performance Audits

Optional

Optional

Training

Optional

Optional

Help Desk Migrations & Implementations

Optional

Optional

Optional

Best Practice Configuration Packages

Optional

Optional

Optional

Branded Help Center Website Builds

Optional

Optional

Optional

Insights
Suite
Enterprise

Upgrade your team.
Delight your customers.

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