Use a combination of job skills tests, personality tests, and cognitive assessments to find reliable, productive customer service employees. Strong customer service candidates balance basic skills like computer and verbal communications with the cognitive aptitude to be able to quickly absorb new job-specific training.
Stay on top of agent productivity, product returns, quality monitoring and more!
Miuros is a cloud-based platform, transparently integrated into your everyday tools. Powered by Artificial Intelligence, it understands the past actions of your agents in order to automate tasks, make recommendations, and help managers take faster, data-driven decisions.