Use a combination of job skills tests, personality tests, and cognitive assessments to find reliable, productive customer service employees. Strong customer service candidates balance basic skills like computer and verbal communications with the cognitive aptitude to be able to quickly absorb new job-specific training.
Stay on top of agent productivity, product returns, quality monitoring and more!
Guru is a knowledge management solution that keeps your customer-facing teams up-to-date, consistent, and confident with trusted knowledge that’s accessible in every application they use.
Median lets online sales and customer support professionals view customers navigating your site quickly and easily.