“Boostopia’s audit highlighted key opportunities to improve our customer service while also cutting costs associated with customer inquiries. Deciding to take the plunge and request the audit has improved our business and the data strongly indicates that the engagement was well worth our time and money.”
Chief Financial Officer, Peter Millar
We will conduct an in-depth review of how you have structured your operations acfross all of your communication in your ticketing systems and tools. Whether it is email, sms, or phone; we can provide insights into what major oppportunities you have to take your programs to the next level.
We have two options for you for next steps to explore how we can help you.
Get a personal tour of our solutions and how they can help you reach your goals
Personalized Product Tour
30 Min Video Meeting
Instantly Book Slots
Get a complimentary support operation review so you can see how you compare
Personalized Product Tour
30 Min Video Meeting
Instantly Book Slots
Operation Benchmarking
Future Opportunity ROI Analysis
Management Consulting Level Review
Current Ticketing, Chat, Phone System Utilization Advice
"I didn't know what to expect, but it was glaringly obvious that we had a lot of room for improvement in regards to our customer support. Understanding the cost of each interaction with a customer was especially eye opening. Any small company that doesn't have an in-house expert in customer support would benefit greatly from just the (Boostopia) audit alone."
Planning and Operations, Jack Mason
Have a question about our service? We can answer some of those for you.
Most companies don’t look for solutions until there are problems. Every company has completed an audit for has found opportunities to decrease the cost to support their customers by 20-40% while at the same time surveing their customers better.
Our audit is in high demand so we can’t say yes to everyone. Boostopia is built to help B2C companies, so if your customers are other businesses, we can happily refer you to other solutions. At this stage for our company, we are only working with companies between 1-99 customer service team members in their support department (although we consider exceptions on a case by case basis). Sorry enterprises :-(
A small task is a task that our certified expert Support Analysts can take care of within a couple of hours. Examples would be configuring new automation, triggers, or workflows in your ticketing system. Things that need a developer or a project with a large number of tasks are not covered within this solution. When in doubt, ask us.
We have the strict security protocols in both how we manage your system credentials and customer information. We also don’t get started until we sign a mutual non-disclosure agreement (MNDA) so your legal team can remain stress-free. ;-)
The support audit is completely free for qualifying companies.
Once we have the information that we need from you to begin, it takes between 1-2 weeks for us to deliver you the completed audit.
A 5-10 page examination of how the quality and efficacy of your support programs, systems, and processes across your different support channels. Channels include but are not limited to email, phone, live chat, social, and messaging. We include an assessment of your website and how well you provide answers to customers questions without having to reach out to your support team, balancing accessibility of support communication channels and maximizing for functional self-service formats.
After you sign your end of the MNDA, we require primarily two things. 1. Access to your relevant support tools. This includes your ticketing system, your phone system, live chat, and any miscellaneous custom reporting you may keep helping manage your business. 2. A couple of answers to a short questionnaire about your current support operation that can be finished, normally in about 3-5 minutes.
Tailored mentorship and coaching for your support team from seasoned experts.
