He was always frustrated with existing tools to improve the customer’s experience and how support fit in with thinking about marketing and retention. He realized over the years that his problems were not unique to his company, but that others had the same challenges. He set out with two of his employees at Diamond Candles to start with him as Co-founders. Melanie, Paul, and Justin decided to build what they wish they had at Diamond Candles, and Boostopia was born.
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