We dive into your customer support tools, systems, and processes to find opportunities you have to both save money and make money.
“Boostopia’s audit highlighted key opportunities to improve our customer service while also cutting costs associated with customer inquiries. Deciding to take the plunge and request the audit has improved our business and the data strongly indicates that the engagement was well worth our time and money.”SEE full customer story
What are the top 1% of support operations doing today to run an operation that is not only efficient but puts the customer at the center in a way that increases customer loyalty and helps grow their company?
With so many options, it is hard to know if you are actually getting the value out of them that you expect. Whether you have a powerful but complicated solution or a simpler but limited solution, we can help you make sense of them all.see our growing list of integrations
Whether you have 1 or 5, the expanding number of channels you are communicating to customers through on can be overwhelming and add exponential complexity.
The best support is no support. Or plainly stated, it is better for customers to not have problems in the first place such that they need to reach out to your team members to solve them. How are you regularly measuring and improving in this area?
Most companies don’t look for solutions until there are problems. Every company has completed an audit for has found opportunities to improve that they were not aware of which have led to avoiding problems in the future.
When we present our audit findings, we will lay out some specific ways that Boostopia can enhance your tools and team to realize the opportunities we have found. No obligation or pressure though.
Once we have the information that we need from you to begin, it takes between 1-2 weeks for us to deliver you the completed audit.
A 5-10 page examination of how the quality and efficacy of your support programs, systems, and processes across your different support channels. Channels include but are not limited to email, phone, live chat, social, and messaging. We include an assessment of your website and how well you provide answers to customers questions without having to reach out to your support team, balancing accessibility of support communication channels and maximizing for functional self-service formats.
After you sign your end of the MNDA, we require primarily two things. 1. Access to your relevant support tools. This includes your ticketing system, your phone system, live chat, and any miscellaneous custom reporting you may keep helping manage your business. 2. A couple of answers to a short questionnaire about your current support operation that can be finished, normally in about 3-5 minutes.
We have the strict security protocols in both how we manage your system credentials and customer information. We also don’t get started until we sign a mutual non-disclosure agreement (MNDA) so your legal team can remain stress-free. ;-)
The support audit is completely free for qualifying companies.
Our audit is in high demand so we can’t say yes to everyone. Boostopia is built to help B2C companies, so if your customers are other businesses, we can happily refer you to other solutions. At this stage for our company, we are only working with companies between 1-99 customer service team members in their support department (although we consider exceptions on a case by case basis). Sorry enterprises :-(