Business Intelligence for
Customer Service Managers

Everything you need to decreases stress, control costs,
and keep your customers loving you.

We give our customer service managers super powers - See All Customer Stories

Being a Support Manager is Kind of a Hard Job

The Problem

Managing customer service operations is expensive, time consuming, and frustrating. The last thing you need are basic vanity metrics or overly complex report builders from your support tools that only look at one aspect of your company's relationship with your customers.

The solution

Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. We help you easily identify and act on the biggest opportunities to increase team productivity, make customers happier, and help your business grow.

Be Proactive Not Reactive

Uncover ways your business can grow by proactively communicating with customers.

You had 113 negative product reviews last week from first time customers. Your average order is $74, and your average customer buys 3 times a year. Most of those customers won’t buy again, so you are on track to lose $16,724 over the next 12 months.

Create Success Campaign

You had 74 customers call you about a product quality issue last month. Customers who have had that issue in the past spend $213 less per person in the following 6 months. There is $15,762 on the line.

Create Success Campaign

There were 208 NPS ‘Detractors’ last week. These customers are predicted to spend $132 less than NPS respondents who were ‘Promoters’ in the next 12 months, or $27,456 in total.

Create Success Campaign

We give your existing tools super powers - See All Integrations

Your Customer Service Data Scientist

It is not enough to just see what is happening and you are too busy to have to manually make sense of all of the data at your fingertips. Let us help you understand what to do next that really makes an impact.

Contact Rates

The percentage of people who buy a product from you that end up needing to reach out to your support team because they either have a problem or are confused by something.

Cost per Contact by Channel

The average amount of money it costs your company to solve a customer’s issue broken out by channel, email vs phone vs live chat vs social.

NPS Score Effect on LTV

Customers who are detractors spend $75 less in repeat purchases.

Staffing Demand Forecasting

The predicted number of additional support team members needed to help with the increase in customer conversations for the holiday shopping season.

Team Proficiency Opportunity

If team members were as efficient as your most skilled agent for your top 5 customer conversation topic types, then you would have this many extra hours per week to focus on new revenue generating activities.

Agent CSAT Revenue Impact

The effect of the highest reviewed support team member on future purchase likelihood compared to the lowest CSAT reviewed team member.

...and many more

Customer Success is for Everyone

Customer support that’s not complex, rewards the bottom line, and cultivates happy, loyal customers.

  • • Decrease costs, increase efficiency (not people)

  • • A customer support machine that’s always improving

  • • Focus on the customer (not the system)

Turn your customer service operation into the customer success team.

  • • Anticipate and manage surprises, don’t be controlled by them

  • • Retain team members longer by giving them more fulfilling work

  • • Claim a more respected seat at the table by owning customer success

More time to handle real issues instead of answering the same basic questions day in and day out.

  • • Feel like you’re truly serving the customer (not a prison sentence)

  • • Understand your strengths and where to improve

  • • Be recognized for delighting customers

A customer experience that improves conversion rates and revenue.

  • • Decrease bounce rates sitewide

  • • Know what’s missing from product pages

  • • Free up agent time to turn visitors to customers

Your upgraded customer success experience anticipates your customer’s needs and they feel like a person again.

  • • Self-service support that doesn’t lead to more questions

  • • Agent interactions that are delightful, not frustrating

  • • Be added to their “things that make me happy” list

Our Customers See Amazing Results

The world's fastest growing e-commerce companies are partnering with Boostopia to transform how they think about serving their customers.

"We've been able to identify problems before they've happened to figure out solutions on how we're going to tackle them. Even how to prevent them from becoming problems in the first place."

Alexis Ratchford

Customer Care Manager, Peter Millar

SEE full customer story

"We now have the ability to think of customer service as being more proactive versus reactive."

John Zurbach

COO, Taylor Stitch

SEE full CUSTOMER STORY

"Boostopia helped us with our growth and did so in a way where we were able to maintain satisfaction rating and help provide a high level of service."

Drew Stadler

 Head of Happiness, Bombas

SEE full CUSTOMER STORY
see all customer stories

How Much Could Boostopia Help?

Glad you asked. We won’t really know unless we take a closer look.

Let Me Learn More First